A Selection of Current Opportunities

Whether you're actively looking for your next step on the career ladder or just curious to see if your dream job is out there, Alegion Search & Selection can help.

Upload your CV and quote the job reference number or just email cathy@alegion.co.uk - we will answer your emails within 24 hours

please contact us for more information on 0870 891 0007 or email enquiries@alegion.co.uk

last updated 22 October 2007

EXECUTIVE/MANAGEMENT

Sales & Marketing Manager - London

The overall purpose of the role is to lead a defined business unit responsible for generating revenue and margin through existing customers and new customers. To personally achieve revenue and gross margin targets agreed with the Sales Director. To develop and coach key account managers to sell solutions and vertical market propositions to new and existing customers. Demonstrate this through personal examples. Your key tasks will be:

To develop a business plan to demonstrate how sales revenue and gross margin targets are going to be achieved.

To develop and implement account development plans and contact strategies which retain and grow existing accounts.

To generate and maintain a solid base of prospects and convert these into customers which will increase overall revenues and profit margins.

To plan and achieve acceptable sales call activity.

To build and maintain relationships with key contacts at designated accounts in order to retain and increase revenues/margins in line with targets.

To sell a range of products and services, from basic inbound services to complex network based applications.

To maintain quality records of sales visits.

To produce timely input to required sales reporting procedures and forecasting.

To deliver agreed work objectives/KPI’s

To lead the business unit’s team of account managers and account executives, including day-to-day management, performance reviews and personal development.

Salary £Neg – depending upon experience. Please quote reference Number: NY665434 Upload your CV

Sales Director - Home Based

A leading debt recovery company boasting a number of blue chip clients is looking for a new Sales Director with a proven track record in this area to join its directorship team. Your responsibilities will include extending the companies reach within the marketplace to develop and close out new leads being generated. You will be capable of bringing along a significant number of clients from existing relationships within a reasonable timescale with expectations of securing a minimum of £50,000 turnover per month from month 6 onwards. This is an excellent opportunity to join a dynamic, accomplished team who are dedicated to being the ‘best in class’.

Salary £50-60k. Please quote reference Number: CR4557 Upload your CV

FINANCE/ACCOUNTANCY

Software Test Analyst - Essex

Our client is the author of award winning accounts, payroll, e-business and business intelligence solutions. They are looking for a Software Tester to take responsibility for testing code changes implemented by the Developers aimed to either enhance or maintain the features and quality of our software products.

Skill requirements:

An understanding of user requirements, with the ability to convert this understanding into testing documents that clearly define the testing aims, objectives and expected results.

The ability to prioritise what is needed to ensure the continuing high quality of our release software is essential.

Experience requirements:

12 months + commercial software testing experience OR consideration would be given to exceptional candidates who can prove that they want to succeed in a career as a software tester.

Accounting software experience would be beneficial.

Previous use of automated test tools especially QA Center Enterprise + QA Center Perfomance would be an advantage.

Educational requirements:

Business Studies, Mathematics or Computer Studies degree or equivalent.

ISEB qualifications in Software Testing preferred.

Salary £19-22k – depending upon experience. Please quote reference Number: GR7093 Upload your CV

TRAINING & DEVELOPMENT

Head of Training - Andover

Develop and articulate realistic and sustainable solutions for clients that meet their current and emerging training needs. Manage the delivery of efficient and cost-effective training solutions that fully meet client needs while maximising profit and minimising risk. To identify, pursue and secure new business opportunities for OUR CLIENT Training Solutions’ products and services within both the public and private sectors.

Key Accountabilities:

Ensure that all relevant sales and consultancy activities are carried out within OUR CLIENT’s policies, practices and procedures.

Ensure adherence to budgetary and financial procedures and controls as per OUR CLIENT policies, practices and procedures.

Devise an effective business strategy and prepare and maintain an annual Business Development Plan that includes a forecast of income and expenditure and identifies actions to meet performance targets.

Prepare and deliver monthly business reports against the OUR CLIENT Business Development Plan to the OUR CLIENT Board.

Develop, implement and oversee the business development and sales strategies in respect of OUR CLIENT Training Solutions’ commercial products and consultancy activities.

Develop and implement a plan to effectively manage all OUR CLIENT Training Solutions personnel including the management of training and development requirements.

Implement a cost-effective resource plan to manage the needs of the business.

Develop new business opportunities for OUR CLIENT Training Solutions’ products and services.

Liaise with and regularly update the Managing Director on activity progress.

Provide direction and guidance to the Marketing Coordinator on the ongoing business needs of the Division and ensure the post holder is briefed as soon as possible on specific marketing requirements

Provide direction and guidance to the Marketing Coordinator on the development and introduction of appropriate and endorsed initiatives designed to promote and improve customer awareness of the OUR CLIENT Training Solutions brand to further improve business development opportunities.

Undertake appropriate bid work to win new business ensuring the timely production of bid submissions that meet customer needs.

Maintain an ongoing Personal Development Plan including a personal training log.

Undertake any other duties appropriate to the post as agreed with the Managing Director.

The above list is not exhaustive and you will be expected to perform additional tasks as necessitated by your developing role within a dynamic organisation.

Salary £Competitive with full participation in company benefits schemes after 12 months employment. Please quote reference Number: DM3050 Upload your CV

AIS (Security) Lead Assessor (Internal Verifier/Moderator) - Andover

Main purpose of role:Undertake the Internal Verification/Moderation of our clients Apprenticeship and Security programmes of training and or assessment in accordance with our clients processes, the awarding body standards and the PDM contract with the LSC/client.

In close cooperation with the AIS (Security) Programme Coordinator organise, supervise and administer scheduled clients activities in accordance with our clients processes, awarding body standards and our clients contract with the LSC/client.

Organise and supervise all pre and post delivery administrative preparations/requirements of nominated programmes.

When required to do so, deputise for other members of the AIS team delivering our clients programmes of training and or assessment.

The post is mobile and will require regular travel to a variety of sites within the UK and abroad including Bosnia, Kosovo and Northern Ireland.

Be prepared to undertake other duties appropriate to the post.

Training Specialist (Plant)- Andover (with travel to several MOD locations)

Main Purpose of Role:

To organise and deliver operator conversion and/or initial specific equipment training to MOD, ALC and other personnel as required, primarily in support of the C Vehicle PFI. The training courses will be delivered at various MOD locations in the UK and abroad.

To gain an understanding of the workings of and opportunities within Defence and other selected sectors in order to make a positive contribution to the role of our clients Training Solutions.

Essential Qualifications and Job Requirements: Hold a nationally recognised Training & Development Qualification.

Competitive Salary +Benefits. Please quote reference Number: DM3047 Upload your CV

Training Analyst - Andover

Main purpose of role to provide both a course design service in support of the C Vehicles project for the Ministry of Defence (MoD). C Vehicles, within a MoD context, includes both engineer construction vehicles and equipment (Plant).

To produce Course Training Plans (CTP) and Course Assessment Plans (CAP) as an integral part of a course design service on C Vehicles and equipment (Plant).

Key Accountabilities:

• Produce as required and in the MOD-approved format, a Course Specification (CSpec), an Instructional Specification (ISpec) and an Assessment Specification (ASpec) for each C Vehicles and equipment (Plant) course that PDM will deliver during the C Vehicles contract.
• Participate in and where appropriate organise and manage, meetings with internal and external stakeholders.
• Visit appropriate internal and external stakeholders to conduct on-site and off-site meetings, interviews, document reviews and participate in other appropriate data gathering tasks.
• Using structural diagrams and supporting notes, provide details of how Training Objectives (TOs), Enabling Objectives (EOs) and Teaching Points (TP) will be organised to meet the proposed instructional methodologies.
• Prepare and deliver either written and/or verbal briefs as required to update the C Vehicles Project Training Manager on an as and when required basis in order to highlight all issues relevant to course design and/or instructional progress.
  

Competitive Salary +Benefits. Please quote reference Number: DM3046 Upload your CV

NVQ Assessors/Trainers - Home Based

The post will be home based, but will require regular travel to a variety of sites across South West, South East And East of England.

Salary £21k- £25K per annum plus benefits. Please quote reference Number: DM3045 Upload your CV

Product Trainer- Kettering

Reporting direct to the Training & Services Manager, this position includes developing, maintaining and delivering classroom, internet and Computer Based Training courses on accounting Products.

• Design, production and delivery of training courses.
• Design and production of Computer Based Training Materials (CBT).
• Running of Internet Based Training sessions (IBT).
• Discuss training requirements with Partners, and make necessary recommendations.
• Booking of delegates on training courses.
• Maintenance of product exams.
• Provide technical assistance to other areas of the business.

• In-depth product knowledge of accounting products or competitive financial solutions.
• An understanding of Manual Bookkeeping principles.
• Knowledge of manual payroll legislation and concepts.
• Excellent written, verbal communication and presentation skills.
• Good working knowledge of Microsoft Word.
• Good working knowledge of Microsoft PowerPoint.
• Candidates should be confident, flexible, determined, self motivated and must be able to display a mature and positive attitude.

In addition to a competitive salary, the benefits include Private Healthcare, Life Assurance and Pension Scheme. Please quote reference Number: RB65411 Upload your CV

Database Marketing Manager - Basildon

We need a special person to work as a manager with our online and off page marketing team to harness our databases and imaginatively yet systematically drive this forward.

• Experience of mining databases, customer relationship management,
• Analytical, processes focused, systematic organised
• Original thinker, creative
• Good communications skills are important as this will involve close interaction and relationship with our sister companies the AA and Saga – although the candidate will be based in Basildon Essex (brand new office) travel to Basingstoke, Folkestone and London will be necessary
• Customer retention focus
• Customer insight
• Knowledge of call centre and transaction websites
• Demonstrable experience in setting up a Data mining and Database marketing strategy preferably in an internet based environment
• Proven results in identifying profitable customers, buying behaviour, growing lifetime value and improving retention/repeat business through effective CRM strategies
• Building a database of prospects eg. using email marketing or the websites to collect prospects

Salary £Neg. Please quote reference Number: DOO101 Upload your CV

Junior Product Specialist - Kettering

The successful candidate will work as a strategic part of the Account Management team. Reporting to the Commercial Director, they will fulfil a varied and demanding role. The primary responsibility of the successful candidate will be to assist with demonstrations and presentations to Channel Partners, Customers and Prospects.

Primary Responsibilities will include:
• Work with the Account Management team for demonstrations and presentations for all products within our clients portfolio.
• Work closely when required with the Product Marketing team for new product release roll outs to the Channel.
• Identify and communicate to key audiences that may impact or influence our clients portfolio of products
• Work with the Account Management team in planning bringing new products and product updates to market
• Ensure feedback is given to the Management team from Channel, customers and prospects including competitive information.
• Participate in Product Reviews and product accreditations 
• Represent the company at exhibitions, seminars, road shows and product launches.     

Key skills required:

• Technical, strategic and commercial skills are highly desirable
• Excellent oral, written communication and presentation skills
• Thorough understanding of the current product portfolio is highly desirable

In addition to a competitive salary, benefits include Private Health Care, Permanent Health Insurance, Life Assurance and Pension scheme. Please quote reference Number: RB65413 Upload your CV

Sales Development Manager - Kent

To develop and deliver profitable sales in the merchants market.

KEY RESPONSIBILITIES

• Target key customers and develop and maintain customer relationships.
• Negotiate contracts with key customers in accordance with business policy.
• Understand and deliver the objectives of the Sales & Marketing plan in line with business strategy.
• Monitor progress against the business plan and recommend/take action as necessary.
• Provide product management and merchandising advice to relevant markets.
• Respond to customer information and requests.
• Record and monitor sales activity within each account on a regular basis.
• Develop realistic sales forecasts in line with our clients sales model.
• Achieve a high level of planning and organisation to maximise proactive calls whilst navigating a large geographical area.

KNOWLEDGE & EXPERIENCE

Sound field sales experience with a proven ability in the development of large key accounts. Well established and proven sales skills. Established skills in customer management. Experience of working within a team to achieve common goals. Good presentation and communication skills. Knowledge of Health & Safety Legislation.

Salary to £25 - 30K plus benefits . Please quote reference Number: OB1246 Upload your CV

House Sales person - Reading to the West Country

If you want to sell high value, state of the art, finance systems to mid range companies - and you want a really strong sales proposition that compels your prospects to buy now - then this is the career opportunity that you have been dreaming of.

You will be an expert in needs analysis - examining your prospects business processes and identifying short falls, inefficiencies and blockages in their workflow. You will be an expert in demonstrating how modern technology can help accelerate business efficiency. You will have a track record in consultancy style selling of business and finance solutions.

KEY OBJECTIVES FOR THIS ROLE:

• Achieve turnover of £600,000 accounting software and services (reduced to £450,000 in the first year)
• Close a minimum of 2 significant sales per month
• Demonstrate to a minimum of 14 companies a month
• Set up an average of 20 face to face meetings with new customers per month

ESSENTIAL EXPERIENCE:

It is essential that you have a successful track record in selling sophisticated accounting solutions, preferably to mid range companies.

Salary to £25 - 35K Basic OTE £60 - £80K plus benefits . Please quote reference Number: GR8004 Upload your CV

Business Development manager - Home Based

One of the UK’s largest and leading debt recovery companies is seeking to recruit experienced business development professionals now! Ideally you will possess a proven track record within debt recovery and boast revenue sales in excess of £400,000 per annum coupled with the ability to demonstrate regular ‘above target’ sales figures. Your responsibilities will include all aspects of sale generation including developing and closing new business. This is an excellent opportunity to join a professional and respected team who are dedicated to being the ‘best in class.’

Salary to £55K Basic. Please quote reference Number: CR4556 Upload your CV

Content Manager - Essex

With the exception of PR, the Content Manager is responsible for delivering content for use in all marketing media, and for the delivery and performance of all our on-line marketing including web sites both public and private.

Key objectives

Staff

• Manage the members of the Content Team – Set objectives, review delivery, coach and manage.

Marketing copy

Deliver a constant stream of new copy for utilisation across the entire marketing mix. Information pieces, brochure copy, campaign headlines, web site copy, case studies, and any other copy required by the business.

Publish Old School News every Friday.

Manage our entries into industry and business awards, whether these are based on written entries or customer votes.

Audio and video content

• Deliver audio and video content to support campaign activity and to elevate the My client brand in its marketplace.
• Maintain the My client Experience CD ensuring it is up to date and acts as a key marketing tool.

Public web sites

• Achieve a 50% increase in the number of qualified leads generated from the public web sites.
• Constantly keep Access’ web sites at the leading edge of technology and current thinking.

Intra / extra nets

• Deliver a new User Web site to provide information to our customers. Ensure a rich and positive user experience

Skills and experience:

Extensive experience in delivering a wide range of marketing content, including web copy optimised for search engines. Excellent copywriting and proof reading skills. Ability to accurately define a brief and then deliver against it. Capability of writing a wide range of marketing copy – from short and punchy, through to longerand structured, including differing tones. Ability to manage a team to get the most from it, whilst constantly juggling priorities to meet the needs of the business.

Salary £25 - £27K per annum + Benefits. Please quote reference Number: GR8001 Upload your CV

Alliance Partner Manager - Essex

Our client is looking for an energetic team player to recruit, manage and develop alliance partners throughout the UK.  Candidates should have a strong background within IT solution sales, experience of account management and selling accounting solutions and have excellent presentation skills.  A technical bias is also a requirement as there will be a need to discuss aspects of software integration. The position is based in Essex Colchester but will include substantial travel around the UK.

SUMMARY:

• To recruit alliance partners in vertical market areas in which there is no existing representation in the channel
• To discuss the technical aspects of integration with these partners
• To achieve agreed targets, these include sales, recruitment, contact and visit targets
• To attend various exhibitions throughout the country, this will involve several nights away
• To provide detailed reports on a weekly basis to the Sales Director identifying personal targets and activity and success directly attributed to the Alliance Partners
• To achieve and maintain a high level and detailed knowledge of all Access products and a through knowledge of the Alliance Partner products such that sales can be driven without continued support of other staff
• Retain a professional approach to the maintenance of company property and image at all times in accordance with company policy.

Initial Activity Targets: We are anticipating that we should be able to integrate with 40 partners in the first year.  Research will throw up a number of opportunities for each industry type; the vendors in the market, their size (turnover/employees), the number of sites they have using their vertical solution, whether they sell accounting software currently, the number of sites they have of the accounts software, whether they are proactively looking for a partner to provide the finance back end etc.

In the first three months we are expecting the following activity targets to be met:
Month 1; Research four industries which are applicable
Month 2: Meet with three vendors from each of the above industries
Month 3: Sign up at least one vendor from each industry

Package: Salary is negotiable depending on qualifications and experience
Laptop, mobile phone, Pension contributions, Health contributions, Life Cover, Company Car/Allowance. Please quote reference Number: GR7099 Upload your CV

Requirement Writer/Researcher - Colchester

Requirement/Specification writing is a detailed and resource intensive job which will help cover the large volume of requirements needed to implement both standard and advanced in our clients latest flagship product as a primary function. 

Attend feature planning meetings with the product manager

Liaise with the product managers to ensure the feature is well documented ready for coding

Document requirements of the feature

Liaise with the development team to answer any queries on the specification

Research is key to furthering our clients understanding and reach into vertical markets by setting specific objectives for each of the markets we wish to move into.

Liaise with product managers to plan features for specific vertical markets

Research specific markets

Visiting customers and dealers

Reviewing competitors

Documenting industry issues

Document research

Liaise with the product manager to build the business case for the development

Plan the feature with the product manager

Write the specification

Liaise with the development team to answer any queries on the specification

Please quote reference Number: GR7094 Upload your CV

Advertising Executive - Colchester

To secure the sale of advertising space within a given title, to contribute towards hitting set financial targets.  To fulfil all administrative duties pertaining to the position.  To oversee the production and proofing of all copy for the advertisements they have sold each issue. Salary: up to £13000 + £4,000  bonus

Essential:

Excellent communication skills both verbal and written – most importantly an impeccable telephone manner.
Ability to keep paperwork in order and perform basic administrational duties.
Good organisational skills and ability to co-ordinate several tasks at once.
Good customer service skills and the ability to be a team player.

Desirable:

Experience of selling over the phone or face-to-face.
Knowledge of the publishing industry would be useful

Please quote reference Number: MSP0054 Upload your CV

Account Manager (Legal- Barristers) - London

An exciting opportunity has arisen in our clients legal division of the sales team, working with the Barristers Chambers in central London. This high profile role would be perfect for an Account Manager who enjoys negotiation and is looking for a track to career progression. Your area of business will be legal, 70-80% Account Management, 20-30% new business. You will be selling to all central London barristers Chambers, selling hardcopy and online services with a view to developing knowledge to sell solutions (e.g. Visualfiles). Salary £30K Basic, £20K OTE (uncapped) plus car or car allowance. Please quote reference Number: JPP5624 Upload your CV

Account Manager (Tax) - South England

Our client is a leader in legal and professional publishing of books, magazines and online services. Your area of business will be primarily Tax and Accountancy information (online, books, CDs and Training Seminars), looking to broaden in to products outside of this (some solution based products e.g. Money-Vetting service, online News & Business service etc.)selling to small to medium sized practices with multiple partners, down to independent sole traders. Previous tax experience not essential, but you will need to quickly establish the core products and articulate the benefits of technical solutions to customers. Salary £35K Basic, £20K OTE (uncapped) plus car or car allowance. Please quote reference Number: JPP5625 Upload your CV

Account Manager (Corporate) - London

Our client has an exciting opportunity in their corporate division of the sales team, working with some of their major UK customers. This would be an excellent way for an existing account manager to develop his/her existing sales skills in a cutting edge area of the business. 70% Account Management, 30% brand new business (plus potential to sell cross-department). Essential requirement is that you must have notable experience of sales within Blue-Chip organisations. Salary £35K Basic, £20K OTE (uncapped) plus car or car allowance. Please quote reference Number: JPP5626 Upload your CV

Account Manager (Legal) - East Anglia

Our client is a leader in legal and professional publishing of books, magazines and online services. Dealing with the legal profession, researching online, CD, hardcopy, with a view to sell across the range e.g. Risk, Workflow etc. Types of customers you will be selling to will be mainly high street Solicitors, some barristers Chambers, Sole Practitioners and up to approximately 50 fee Earner Firms. You will have a support network. Salary £35K Basic, £20K OTE (uncapped) plus car or car allowance. Please quote reference Number: JPP5628 Upload your CV

Business Development Manager - London

Our client is a leader in legal and professional publishing of books, magazines and online services. You will be dealing with new business selling dataAnalytics, LN Publisher, Company Dossier and Web Services Kit. You will be selling to Banking and Finance, Media, FMCG and Pharma, Energy and Utilities. 100% new business acquisition in the London area. Salary £35K Basic, £25K OTE (uncapped) plus car or car allowance. Please quote reference Number: JPP5623 Upload your CV

Account Manager (Government) - London

Your areas of business will be the Public Sector / Central Government. You will be selling Legal, Tax, News & Business information. The customers you will be selling to will be Non-Departmental Public Bodies and parts of Central Government, other Public Sector organisations (nominated accounts). 75% Account Management (but actively looking for growth within accounts), 25% New Business.Salary will be £32K Basic, £25K OTE (uncapped) plus car or car allowance. Essential Requirements (Qualifications / Experience):

Working knowledge of central government QUANGOs

Please quote reference Number: JP6522 Upload your CV

Account Manager (Print sales) - London

The Key Accounts or ‘Platinum’ Team deal with a full range of products for Legal, Tax and News & Business as well as working on bespoke customer solutions using Visualfiles. This role will specifically be dealing with print (i.e. book) sales, mainly in the Legal and Tax area. You will be selling to the Top 200 Corporate customers in the UK. 60% account management, 40% new business. Salary £30K Base, £20K OTE plus car allowance £4,200. You must have:

Knowledge of Legal and / or Tax market

Attention to detail

Process-orientated

Main Aim of the Role:

To grow print sales in the Corporate Platinum segment

To maintain current print sales revenues

To ensure attrition is below budgeted rates

Please quote reference Number: JP5621 Upload your CV

Marketing Website Manager - Suffolk

Reporting to the Managing Director, the role encompasses full responsibility for our clients web marketing including amongst other areas, Search Engine optimisation, pay-per-click advertising, analysis and action upon web traffic statitics and email marketing. In addition our client has a numberof intranet applications that are in need of re-writing to improve the quality of the user experience, and therefore increase their usage by our clients staff and selected external people. Salary £32K per annum plus benefits. Please quote reference Number: GR7901 Upload your CV

GRADUATE APPOINTMENTS

Graduate Training Role - Ipswich

You will be a graduate having attained either a Maths, IT or Science based degree, you will need to be able to demonstrate a strong analytical mind and a willingness to learn.

This is a fast paced and exciting environment and you will be expected to join the UK Operations Department:

You will be able to demonstrate an analytical mind and a methodical approach to resolving problems, under time and financial constraints, you will be required to manage daily haulage dispatch requirements to meet timelines, quality and punctuality.

You will be required to maintain detailed control of jobs and monitor haulage status and ensure effective utilisation of transport resource, incorporating costs and time analysis.  You will need to control the vendors utilised be a great negotiator and have amazing interpersonal skills.

After full training there is a requirement for a mobile telephone and out of hours office cover.

You will have excellent verbal, written and IT communications skills with a strong methodical and focused approach to your role and very quick and analytical mind.
You will ideally have an excellent telephone manner and be sued to talking to people on the telephone.  You will be required to liaise with several suppliers and contractors at any one time.
An extremely proactive work this with a capability to multi task is essential.

Salary £18,278 PA. Please quote reference number MA009 Upload your CV


FINANCIAL SERVICES

Special Servicing Officer - Ipswich

To proactively manage residential mortgage accounts that are in arrears by ensuring that:

• Collections activity is carried out in accordance with, and in excess of, the levels specified in the SLA, procedures and current legislation.

At all time the jobholder must exhibit a professional approach to customers in arrears, in order to deliver a professional service to clients.

General Tasks / Principal Accountabilities:

• Understand the terms and conditions of a borrowers loan so that they may be clearly explained to, and met by, the borrower.
• Ensure information relating to borrowers and their loans is current and accurately recorded on OUR CLIENT’s systems.
• Ensure that borrowers are correctly informed of payments due and that the collection of the required payment is made promptly and accurately.
• Receive and resolve loan enquiries from borrowers and their advisors.
• Liaise professionally with third parties
• Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.
• Identify, recommend and implement enhancements to processes and procedures.
• Provide training and guidance to other team members as necessary.
• Assist with projects as defined by the Team Leader by meeting agreed deadlines and achieving specific objectives.

Specific Tasks and Accountabilities

• Working with borrowers to ensure arrears are brought up to date in accordance with SLA’s,  procedures and regulatory requirements
• Ensure that requests for information are responded to accurately and within SLA’s.
• Ensure that amendments to borrowers accounts are made accurately and in accordance with procedures and regulatory requirements.
• Ensure that enquiries for changes to borrowers accounts are dealt with within mandated levels and in accordance with procedures.  Report any breaches to the Team Leader
• Ensure that procedures reflect current practices.  Report any required amendments to the Team Leader.

Decision Making

To ensure that all decisions are within mandated authority levelsTo be able to organise your workload to meet regulatory and operational requirements.

Guidance is available at all time from the Team Leader and Servicing Manager who will make the ultimate decision when necessary

Essential Knowledge, Skills and Characteristics

• Ability to work as an effective team member – be co-operative, support others and deliver what you promise
• Ability to communicate at all levels
• Excellent telephone manner
• Good quality of written and verbal communication
• Ability to organise workload to meet deadlines
• Ability and willingness to see a task through to completion.
• Customer focused – identify effective solutions for borrower, internal client and external client
• A good understanding of the UK Benefits systems
• Understanding of financial budgets

Desirable Knowledge, Skills and Characteristics

• Full CeMAP Qualification
• Knowledge and understanding of mortgage loan documentation
• Knowledge of the applicable regulations/codes governing the financial services industry.

Salary £Neg. Please quote reference number RW146 Upload your CV

DEEDS & File Administrator - Ipswich

To provide support to the primary servicing team across all portfolios’s administered by OUR CLIENT by ensuring that:

• Service is provided in accordance with, and in excess of, the levels specified in the SLA, procedures and current legislation.

At all times the jobholder must exhibit a professional approach to the servicing of customers in order to deliver a professional service to clients.

General Tasks / Principal Accountabilities:

• Assist in filing post for the Servicing Teams
• Understand the terms and conditions of the loans to ensure the Deeds received are correct.
• Ensure client’s have First Charge and there are no Restrictions which will risk the Security.
• Log the Deeds to a daily spreadsheet and file Deeds in numerical order in boxes.
• Information relating to borrowers Deeds must be current and accurately recorded on OUR CLIENT’s systems.
• Maintain the Deeds and Filing room in a good and tidy condition at all times.
• Ensure Deeds and files are delivered in accordance with SLA’s and procedures
• Ensure that information relating to borrowers Deeds and files is current and accurately recorded on OUR CLIENT’s systems
• Ensure that loan files are maintained in good physical condition and kept up to date, with all information and correspondences filed promptly and accurately.
• Receive and resolve enquiries from clients, borrowers and their advisors in relation to the Deeds, referring to the PST as necessary.
• Liaise professionally with third parties
• Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions.
• Identify, recommend and implement enhancements to processes and procedures.
• Assist with projects as defined by the Team Leader by meeting agreed deadlines and achieving specific objectives.

Specific Tasks and Accountabilities

• To receive, check and issue deeds packages in accordance with SLA’s and procedures.
• Match the queries with the deeds and resolve, referring to the Team Leader as necessary
• Print off a schedule and check boxes being sent off site and ensure the system accurately reflects the deeds location.
• To ensure that the deeds module within OUR CLIENT’s systems accurately reflects the location of deeds and files at all times.
• Assist in the safe and secure storage of files and deeds
• Control deeds and file movements
• Ensure boxes are complete and correct before going to storage.
• To ensure the safe and secure storage of files and deeds in accordance with procedures
• Undertake general filing duties as required.

Decision Making

• To be able to organise your workload to meet timetable and operational requirements. 

Guidance is available at all times from the Team Leader and Servicing Manager who will make the ultimate decision when necessary.

Essential Knowledge, Skills and Characteristics

• Ability to work as an effective team member – be cooperative, support others and deliver what you promise
• Ability to communicate at all levels.
• Good quality of written and verbal communication.
• High degree of accuracy.
• High degree of discretion and confidentiality.
• Ability to organise workload to meet deadlines.
• Ability and willingness to see task through to completion.
• Customer focused – identify effective solutions for borrower, internal client and external client
• Knowledge and understanding of standard mortgage loan documentation.
• A working knowledge of the applicable regulations/codes governing the financial services industry.

Desirable Knowledge, Skills and Characteristics

• Full CeMAP Qualification
• Knowledge and Understanding of legal documentation
• Land Registry Certificate

Salary £Neg. Please quote reference number RW145 Upload your CV

Mortgage Advisers - CeMap - Hertford, Enfield and North London

Estate Agency with branches in Hertford, Enfield, Cheshunt and North London are looking for experienced Mortage Advisors, ideally you will have full CeMap but my client will look at CeMap 1 & 2, you will ideally come from an estate agency background and have been a mortgage advisor in branch. The basic salry is up to £24,000 + Commission, car/or car allowance: Please quote reference number MC013 Upload your CV

Insolvency Administrator/Supervisor- Ipswich

The Supervisor will assist with the running of the receivership, administration and liquidations department reporting to the Insolvency Manager. You will assist with investigations, the preparation of reports, get involved in marketing initiatives, supervise junior staff, and have a minimum of one year's insolvency experience. You will be confident, flexible and commercially aware.

The Administrator will have control of the day to day running of smaller cases and should have an accounting qualification or experience in accounts preparation, forecasting and analytical reviews. Qualifications/Experience: JIEB or CPI Insolvency qualification with the relevant insolvency and accountancy experience.
Please quote reference number MU008 Upload your CV

INSURANCE

Senior Professional Indemnity Claims Advisor - Colchester

As Senior Professional Indemnity Claims Adviser, you will have responsibility for managing a mixed caseload of Professional Indemnity claims, as well as assisting the Claims Manager with referrals, training and supervision. You will also work closely with the business, in particular, providing invaluable feedback to underwriters and senior management regarding particular classes of business and risk management issues.

An appetite for challenge is a must in this role, as well as a practical commercial approach to resolution of claims.

Qualifications, Skills, Experience and personal requirements

• Candidates will be educated to graduate level and preferably with a degree in law or eqivalent.
• Experience in a legal environment, a qualified lawyer or a Claims Underwriter at an insurance company with a Professional Indemnity background.
• Very good technical knowledge of Professional Indemnity claims, and a good understanding and experience of CPR.

Salary £neg. Please quote reference number MT0117 Upload your CV

Claims Surveying Assistant - Colchester

Principle duties and responsibilities

• Diary management for each Claims Surveyor ensuring service standards and targets are met and delivered consistently, this will also include liaising with Claims Handlers (both within Colchester Broker Claims Team and the Direct and Partnership Division) and also dealing directly with Hiscox Customers and Brokers
• Updating relevant spreadsheets and systems in line with the surveys conducted and progress of each claim
• Ensuring any cheques written on site are notified correctly with payment details entered onto the Claims Management System (CMS)
• Proof reading of Claims Reports; sending these on to DPD or attaching information to the CMS system and in-house system Magic, whichever is relevant
• Dealing with any departmental correspondence such as appointment letters, settlement letters, chase ups etc.
• Notifying the Colchester and DPD Claims Handlers of the Claims Surveyors weekly movements
• Ensuring any openclaims at month end are logged
• Record customer questionnaires
• Providing adhoc support duties including logging team holidays, PowerPoint presentations, minute taking, organising meetings, providing cover on phones etc.


Qualifications, Skills, Experience and personal requirements

The successful candidate will possess:

• Excellent communication skills – this role will require extensive dealing with Brokers, High Value Household clients and Claims Handlers. The applicant therefore has to have a professional telephone manner with experience of working with High Value Household clients an advantage
• Knowledge of the UK geography, and in particular London, is required as the role will involve booking appointments in regional areas and London
• Dedication and a flexible approach to ensure the department is consistent with service standards and targets
• Advanced knowledge of Outlook, Word & PowerPoint
• Intermediate knowledge of Excel / data analysis skills – must be able to manipulate data, write formulae to link tabs in spreadsheets, do graphs and provide management reports as required
• Demonstrable experience of working at management level with specific experience of diary management and arranging travel itineraries

Salary £20K per annum. Please quote reference number MT0114 Upload your CV

(Underwriter) Professions, Specialty and Commercial Division - Colchester

We are looking for either a Trainee Underwriter or experienced Undewrwriter.

Principle duties and responsibilities

• Develop and maintain strong commercial relationships with brokers through underwriting visits and day to day contact
• Undertake proactive lead development activity and planning
• Maximise the conversion of new business quotes
• Maintain profitability of the account by making sound individual underwriting decisions
• Act as mentor and point of referral for trainee underwriters
• Negotiate with brokers to maximise business profitability


Qualifications, Skills, Experience and personal requirements

• Educated to good standard – 2:1 degree preferred • Willing to study/progression towards ACII
• A proven track record within a professional/insurance environment ideally with significant experience within a Commercial underwriting role
• Drive
• Determination
• Enthusiasm
• Excellent interpersonal and communication skills
• Strong organisational skills
• Ability to develop relationships with broker
• Ability to develop technical competency

Salary £neg. Please quote reference number MT0113 Upload your CV

Business Improvement Analyst - Colchester

The role will involve primarily a focus on projects and change management for any relevant business projects to ensure successful research, planning and execution of the necessary tasks to fulfil the business requirement. There will also be the operational element of ensuring the system is effectively maintained and that day to day tasks and issues are co-ordinated in an effective and streamlined manner. This role will also be responsible for the main configuration of the system to enable changes to be implemented quickly and efficiently. Salary circa £25000 PA.

Principle duties and responsibilities

• Understand the workings of the Online Services Infrastructure and how it interacts with other business systems
• Work with the business to understand their requirements and what Online Services can provide for them
• To suggest ways for how to implement any required business needs based on knowledge of the system
• To execute any necessary changes to the system as determined by each individual business project
• To provide any required documentation / reporting / MI / supporting materials as deemed necessary
• To be involved in any other ad-hoc projects and administration associated with the system.

Please quote reference number MT0899 Upload your CV

Senior Professional Claims Adviser - Essex

You will be expected to manage a mixed caseload of Professional Indemnity claims as well as assisting the Claims Manager with referrals, training and supervision. You will aslo work closley with the business, in particlaur to provide feedback to underwriters and senior management: Salary negotiable: Please quote reference number MT0111 Upload your CV

COMMERCIAL

Call Centre Operator - Diss (Norfolk)

You will ensure phones are answered and work is carried out, working closely with Team Leaders and Call centre Managers. Full training will be given and you will be required to learn quite a lot. Working pattern will be early and lates (0800 to 16.30 then 10.30 to 1900 and alternate Saturdays - with a weekday off in lieu).  Full training given.

Salary £Neg. Please quote reference number MU8765 Upload your CV

Customer Services Administrator - Colchester

As Customer Service Administrator you will report to the Customer & Staff Relationship Manager and may be asked to provide assistance in any of the areas below.  This is initially a fixed term contract ending 31st August 2008.  However, the position will be reviewed during the period of tenure with a view to looking at opportunities to convert to a permanent contract. 

Your primary administrative roles will be as follows : Customer Surveys.  Outgoing customer interviews and analysis.  Track customer retention.  News letters.  Complaints Management.  Change of support provider (Dealer) process and User Events.

Essential Candidate Requirements :

You must have a passion for delivering and encouraging excellent customer service.
You must be a great communicator and have the ability to articulate at all levels.
You should be highly IT literate and familiar with using Microsoft  software to extract, collate, and analyse data
You should be strong administratively with the ability to set your own work priorities and deal with multiple projects
You should be a great team player and use your positive attitude and enthusiasm to influence both customers and colleagues

Salary £17 - £19K per annum. Please quote reference number GR8003 Upload your CV

INFORMATION TECHNOLOGY

Support Technician - Essex

You will respond to enquiries from our customers received by telephone, email and other media, offering solutions in an efficient and pleasant way whilst maintaining high levels of professionalism and confidentiality. Sometimes more detailed investigations will require you to work with other members of the team to identify and resolve problems.  On occasion, you may be required to visit customer’s offices to deliver services on a face-to-face basis. 

The role includes performing upgrades on behalf of users, proactively contacting customers to review their support requirements and feeding back how improvements can be made to both the software and the performance of the team. You may occasionally be required to assist other departments.

Knowledge & Experience:

• A qualification in book keeping or accountancy would be ideal, however experience is also widely acknowledged
• An accomplished user of Microsoft Office
• Very IT literate
• Ideally, some experience or knowledge of payroll systems
• Basic knowledge of relational databases, ODBC linking and building simple queries
• Working in a customer focused environment
• Communicating via the telephone and in writing
• Working as part of a team
• An understanding of how day to day Business Processes work
• Some knowledge of common operating systems (Microsoft OS essential, MAC advantageous)

Salary Neg. (plus pension, VHI, life assurance, bonus). Please quote reference number: GR8004 Upload your CV

Developer - Kettering

The ideal candidate will:

• Be degree qualified and with previous industry experience
• Have experience in software design and development
• Have sound knowledge of object oriented development
• Have experience of .Net, VB, Visual FoxPro and SQL Server in a commercial environment

Personality Characteristics - The successful candidate will demonstrate:

• Excellent organisational skills
• A professional manner at all times
• Excellent team skills and flexibility
• High self-motivation

The position involves varied new development, maintenance and analytical work in a busy project environment where quality of work and timeliness is paramount.

In addition to a competitive salary, the benefits include Private Healthcare, Life Assurance and Pension Scheme. Please quote reference number: RB65412 Upload your CV

IT Service Support Analyst - Colchester

Key Responsibilities

• Deliver 1st Line Service Desk support (break / fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes, working remotely and locally with business users.

• Escalate issues which are beyond the jobholder’s technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business.

• To work with other IT Service Desk staff and 3rd Line infrastructure and application support teams effectively to ensure that excellent end-to-end IT support services are provided.

• Take part in initiatives to improve the quality and effectiveness of the IT operational service

• Develop and maintain good working relationships with key staff and managers in the business and in other teams within IT

• Identify where knowledge can be obtained from other IT Services staff to enable the jobholder to extend the level of support that they can provide

• Undertake service analysis, proactive service monitoring or project activities as assigned

Qualifications, Skills, Experience and personal requirementsIdeally, you will

• Be educated to ‘A’ level standard or equivalent
• Have experience of providing IT support in a similar environment
• Have a basic understanding of IT operational support frameworks, including incident management, problem management, change control, service level measurement and reporting. An understanding of or qualification in ITIL would be an advantage
• Have an understanding of the standard hardware and software supported by Hiscox (Wintel / MS Office / Exchange / Active Directory / Citrix / Blackberries etc.) MCSA certification is desirable
• Be self motivated with a “can do” attitude in responding to the challenges presented by front-line IT support
• Have good analytical and problem solving skills
• Good at understanding and learning about new technologies
• Have a knowledge and experience of the financial services sector (although not essential)
• Be professionally presented with strong customer-facing skills, and the ability to build and maintain working relationships with customers at all levels
• Have good verbal and written communication skills
• Be well organised and be able to prioritise own workload without supervision


Salary £25K - £27K per annum. Please quote reference number: MT0116 Upload your CV

IT Senior Service Support Analyst - Colchester

Work as part of the 1st Line / 2nd Line IT Service Desk to provide 2nd Line support to users in the UK, Europe and North America, delivering and maintaining a ‘best of breed’ IT Service Desk service. This person will work in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk service is as good as it can be. Limited travel within the UK and overseas to provide local support may be required.

Principle duties and responsibilities

• Deliver 2nd Line Service Desk support (break / fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes, working remotely and locally with business users

• Escalate issues which are beyond the jobholder’s technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business

• Work with other IT Service Desk staff and 3rd Line infrastructure and application support teams effectively to ensure that excellent end-to-end IT support services are provided

• Identify and take part in initiatives to improve the quality and effectiveness of the IT operational service

• Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT

• Identify where knowledge can be shared with other IT Services staff to improve the effectiveness of IT Services, and help develop the knowledge and skills of others in the IT Services team

• Ensure that assigned IT service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents

• Undertake service analysis, proactive service monitoring or project activities as assigned

Qualifications, Skills, Experience and personal requirements Ideally, you will:

• Be educated to ‘A’ level standard or equivalent
• Have extensive experience of providing IT support in a similar role
• Have a good understanding of IT operational support frameworks, including incident management, problem management, change control, service level measurement and reporting. An understanding of or qualification in ITIL would be an advantage. MCSA certification is desirable
• A strong technical understanding of the standard hardware and software supported by Hiscox (Wintel / MS Office / Exchange / Active Directory / Citrix / Blackberrys etc.)
• Be self motivated with a “can do” attitude in responding to the challenges presented by front-line IT support
• Have experience in implementing improvements to IT operational support services
• Possess strong analytical and problem solving skills
• Have a knowledge and experience of the financial services sector (although not essential)
• Be professionally presented with strong customer-facing skills, and the ability to build and maintain working relationships with customers at all levels
• Have good verbal and written communication skills

Salary £30K - £35K per annum. Please quote reference number: MT0115 Upload your CV

Support Technician - Dublin

Reporting to the Client Services Manager, the primary objective of this role will be to provide professional and timely support to our clients. 

You will provide first class frontline telephone support to client base, perform data investigations as required on clients data, report writing and document generation using Crystal Reports, escalation of client issues to Client Services Manager as appropriate, conduct site visits as required to perform software installations and upgrades, provide back up support to in-house IT function as required.

Experience and Requirements:

Minimum of 3 years experience in a similar roleTechnical qualification (degree, certificate or MCSE) or similar desirable but not essentialAs this is a technology based role, it is desirable that the successfulcandidate has experience within a SQL Server environmentWorking knowledge of business accountingExperience with Crystal Reports is desirableExperience of meeting with clients to deliver quality solutionsGood communicator with excellent interpersonal skills Ability to work on own initiative and within a team

Salary Neg. (plus pension, VHI, life assurance, bonus). Please quote reference number: GR8002 Upload your CV

Web Developer - Essex

Our client has a large and varied intranet/extranet, which must cater for the needs of staff, dealers, end users. Each of these audiences needs to see different types of information, presented in the most appropriate way for them. This information needs to be accurate and up to date at all times.
We currently have a number of databases that already deliver information to these key audiences. However, there are significant opportunities to improve both the presentation of information and the architecture behind its delivery.
You will specify and implement a content management system integrating with a number of existing databases, as well developing a number of front-ends to deliver information in a way that is most beneficial to each of the above audiences.
The emphasis in this role is on taking a commercial view on what is required, and balancing that against the technical aspects. The company is undertaking this work in order to realise tangible business benefits, and it is essential that whoever fulfils this role has this outlook. You must have the following skills and experience:

• Experience of web development in .NET
• Experience with MS SQL Server
• Proven record of delivering web projects
• Experience of webserver/database integration
• Track record in delivering high-usability web solutions
• Track record in project management
• Strong customer service bias with a drive to understand customer needs through structured discussion and analysis
• Standards-compliant XHTML / Javascript / CSS

Salery will be in the3 region of £23 - £25K Basic plus benefits. Please quote reference number GR8000 Upload your CV

Support Analyst - Kettering

This key role is demanding with continual Partner/Customer contact, in a pressurised environment, solving problems of a product and technical nature.  A key requirement will be to provide thorough investigation and analysis on all issues and to put forward ideas for improving the service offered by the team.

Knowledge, Skills and Experience (preferred but not essential)

At least two years experience of most of the following: -

Knowledge of Accounting software.

Customer support and customer care skills.

Previous helpdesk experience.

An understanding of DOS/Windows.

Good written and oral communications skills.

Ability to diagnose problems quickly and accurately.

 Personality Characteristics

A positive attitude.

A professional manner.

A good team player.

Highly motivated and flexible with the ability to work un-supervised.

Ability to prioritise and organise workload.

Confident, mature attitude with the ability to communicate at all levels.

In addition to a competitive salary, the benefits include Private Healthcare, Life Assurance, Permanent Health Insurance and Pension Scheme.

Please quote reference number RB65410 Upload your CV

Technical Writer - Ipswich

The role of the Technical Writerwill be to produce and maintain User documentation for all our clients software products, and to provide Business Rules, Use Cases and Functional Specs where required. The major focus of the role is to ensure that all User documentation is accurate, clear, easy to use and up to date.  This is achieved by attending and participating in all relevant meetings and communicating with Development and Testing teams in order to gain all necessary information required to produce User documentation to the high standard expected by Partners and Users.  User documentation consists of User Manuals, on-line Help systems and Installation Guides.  The documentation team are also responsible for providing software requirements such as Business Rules, Use Cases and Functional Specifications. Please quote reference number GR7092 Upload your CV

 

last updated 22 October2007